Before you request deletion
An authorised school owner should export the structured school records and download required private documents separately. Store downloaded personal data securely. Deletion cannot be undone after completion. Removing a staff account does not authorise deletion of the school's records.
The annual licence is separate
Deleting an account does not cancel Stripe billing. The owner must stop renewal in the Stripe billing portal through School billing, or contact support if the portal is inaccessible. Ordinary cancellation preserves access to the verified paid-period end.
Deletion requests
Email support@drivebest.app from the owner account. We verify identity and authority, explain the records and timing, and arrange return or deletion on the school's documented instructions. School-held pupil or enquiry requests go to the school first. Legal holds and records required by law can affect deletion; these remain restricted to their purposes.
Exit and retained records
The authorised owner has a 30-day return/export window from final trial or paid access end. Verified deletion of school operational records is scheduled within the following 30 days unless earlier instructed or subject to a justified hold. This is an operator process. Restricted backups expire under the applicable recovery schedule, and deletion instructions must be reapplied before a restore is used. Separate tax/accounting records are normally retained for six years from the relevant company financial year end, longer where law requires; they do not justify keeping all pupil records.
Sign in first so DriveBest can verify the account and your authority. If you cannot sign in, contact support from the account email address.