School licence terms

DriveBest is provided by LPR NEXUS LTD, registered in England and Wales under company number 16356758, registered office Unit A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE. Contact support@drivebest.app. The authorised school owner contracts on behalf of the school business for these terms, including the processing agreement below, and must have authority to enter the agreement.

DriveBest is business software for driving schools, with separate views for authorised owners, administrators, office staff, instructors and pupils. Features may improve over time; reasonable notice will be given where practical for planned maintenance or a material withdrawal.

Your 14-day trial needs no card. Dashboard features stop at the end of the trial unless you have set up a paid licence. You can add your card during the trial by choosing a monthly or annual plan in More → Settings → Billing & school licence and completing the secure Stripe checkout. Your remaining trial is preserved: the first payment is due when the original 14-day trial ends. If you activate a licence after the trial has ended, payment is due at checkout. Choose £39 GBP per school business workspace per month, billed monthly, or £399 GBP per year, billed annually. Both licences include the same features and ten active teaching members. Owners and administrators count when teaching access is enabled; pending invitations and office-only members do not count. Named office staff have role-limited access within the configured organisation capacity. Larger teaching teams require an agreed capacity change before purchase. There is no advertised unlimited storage or import allowance.

The standard total price payable is £39 each month on monthly billing or £399 each year on annual billing. LPR NEXUS LTD is not VAT registered and does not charge VAT. The recurring total and invoice information are disclosed before purchase. Price changes apply only on the disclosed future renewal terms, with at least 30 days' notice and an opportunity to cancel.

The paid licence renews monthly or annually through Stripe at the interval selected at purchase until cancelled. The owner can open the Stripe billing portal from School billing and stop renewal before its next date. Contact support@drivebest.app from the owner account if the portal is inaccessible. Ordinary cancellation preserves access until the verified paid-period end; deleting an account or removing staff does not cancel billing. An owner may request the voluntary first-annual guarantee within 30 elapsed days of the first successful annual payment; the request's received time controls eligibility. The refund is the amount actually paid less one twelfth, rounded to the nearest penny: £399 gives £365.75 refunded and £33.25 retained. Prior refunds count and no extra Stripe fee is deducted. The first-annual guarantee applies only to an annual purchase; monthly payments are not covered. Renewals do not restart the guarantee. We confirm the refund, agreed early access end and export arrangements before processing. Outside the guarantee there is no routine pro-rata refund; service failures, duplicate or unauthorised charges, exceptional cases and applicable legal remedies are assessed separately. Non-excludable rights and remedies are unaffected; this is not described as a statutory consumer cooling-off right.

A school may connect its own Stripe account, set tuition prices and offer pupil checkout. The school remains responsible for lesson refunds, pricing and its agreement with pupils. Stripe processing, dispute or payout fees may apply.

The school must invite named users, assign least-privilege roles, remove access promptly and protect devices and credentials. The school controls the purpose and lawful use of its enquiries, pupil records, lessons, cases and documents.

The school may publish its name, logo, colours, prices, terms and support details and confirms it has the right to use them. Do not put card numbers, passwords or unnecessary special-category data in notes or messages.

LPR NEXUS LTD owns the DriveBest software, brand and product design. The school owns its business content. Authorised owner billing and export remain available after entitlement expiry, while operational use requires active entitlement. The school chooses return or deletion at termination. The owner has 30 days from final access end to export records and separately download private files; verified deletion is scheduled within the following 30 days unless earlier instructed or a justified hold applies. Restricted backups expire under the applicable recovery schedule and deletion instructions are reapplied before a restore is used. Required DriveBest tax/legal records remain restricted to those purposes.

Nothing excludes or limits liability that cannot lawfully be excluded or limited, including fraud and death or personal injury caused by negligence. Subject to applicable legal reasonableness requirements, aggregate contractual liability in a 12-month period is limited to fees paid in that period; this does not override non-excludable data-protection liabilities or remedies. Contact support about material loss of paid service and an appropriate remedy. These terms are governed by the law of England and Wales and its courts have jurisdiction, without displacing mandatory rights.

Use signed-in support or support@drivebest.app, including for suspected privacy incidents. We aim to reply within two UK working days, Monday to Friday excluding UK bank holidays; this is a target, not an SLA. There is no 24/7 support or uptime SLA. We may proportionately suspend access for serious breach, non-payment, unlawful use or a credible security risk while preserving safe owner billing/export access where possible. Material adverse changes require at least 30 days' notice unless law or urgent security requires earlier action, with an opportunity to cancel and discuss an appropriate remedy.

The school is controller and LPR NEXUS LTD is processor for school operational records. The school instructs us to collect, organise, store, retrieve, disclose to authorised users, export and erase data to operate its CRM during service and the return/deletion period. Subjects include prospective, current and former pupils, guardians where supplied, staff and business contacts. Data includes contact details, lessons, diary/progress, tuition references and school documents. Special-category data is not required by default; any necessary processing requires a documented instruction and lawful condition. The school determines lawful purposes, transparency, accuracy, appropriate access and retention instructions.

We process only documented school instructions, including transfers, unless UK law requires otherwise; where legally permitted we inform the school of that requirement and promptly flag any instruction we consider unlawful. Authorised personnel owe confidentiality duties and have access limited to their work. Appropriate risk-based security measures include authenticated tenant/role checks, TLS, private-file controls, separated secrets, audit records, signed/idempotent billing, controlled deployments and recovery arrangements. We provide information needed to assess these measures without claiming unverified certifications.

The school generally authorises the service subprocessors listed in the privacy notice and current provider/transfer schedule supplied with the agreement. We impose written equivalent protection and remain responsible to the school for their processing obligations. We give at least 30 days' advance notice of a new or replacement subprocessor where practical. The school may raise a reasoned data-protection objection before the change; we seek a workable alternative or, if unresolved, agree termination and return/deletion for the affected service. International transfers require documented school authority and applicable UK adequacy or appropriate safeguards.

Taking account of the processing and available information, we assist with individual rights, security, personal-data breach response, DPIAs and prior consultation. We notify the school of a personal-data breach without undue delay and supply known impact and mitigation information in stages; ordinary support deadlines do not defer this duty. We make necessary compliance information available and permit proportionate audits/inspections by the school or its mandated auditor, with confidentiality/security safeguards that do not defeat those rights. On termination we return or delete data and copies at the school's choice under section 9 unless UK law requires retention. This processing agreement prevails over conflicting general terms for school-controlled processing.