Cancellation and refunds

Your 14-day trial needs no card. Dashboard features stop at the end of the trial unless you have set up a paid licence. You can add your card during the trial by choosing a monthly or annual plan in More → Settings → Billing & school licence and completing the secure Stripe checkout. Your remaining trial is preserved: the first payment is due when the original 14-day trial ends. If you activate a licence after the trial has ended, payment is due at checkout.

If you add your card and change your mind during the trial, open More → Settings → Billing & school licence → Manage billing, then choose Cancel subscription in the Stripe portal before the first payment date shown there. This stops the first charge. The same route stops later renewals. There is no payment to cancel if you have not set up a paid licence. Deleting an account or removing instructors does not cancel billing. If you cannot open the portal, contact support@drivebest.app from the owner account.

Ordinary cancellation stops the next renewal and preserves access until the verified paid-period end. An approved guarantee refund and early access end are a separate agreed arrangement; we explain the amount, access end and export option before processing.

Request our voluntary guarantee within 30 elapsed days after the first successful annual payment; the request's received time controls eligibility. We refund the amount actually paid less one twelfth, rounded to the nearest penny. A £399 payment gives £365.75 refunded and £33.25 retained. Prior refunds count and no extra Stripe fee is deducted. The guarantee applies only to an annual purchase; monthly payments are not covered. Renewals do not restart the guarantee. Outside this window there is no routine pro-rata refund, but service failures, duplicate or unauthorised charges, exceptional cases and applicable legal remedies are assessed separately. Non-excludable rights are unaffected.

Use signed-in support or email support@drivebest.app from the owner account with the school name, invoice date and reason. Never send full card details. A support request does not automatically cancel or refund a subscription. Do not make a second purchase to resolve an entitlement delay.

An authorised owner has a 30-day return/export window after final access ends, followed by scheduled verified deletion within the next 30 days unless earlier instructed or subject to a justified legal hold. This is an operator process. Download private documents separately from the structured export and store all downloaded personal data securely. Required tax/legal records remain restricted to their purposes.