Help for the whole school

Start in Settings by checking the school name, support email, timezone and default lesson settings. Keep the school together in one workspace rather than creating a separate workspace for every instructor. Choose roles before inviting staff from Instructors: the owner controls billing, administrators manage school operations, office staff work with enquiries and the diary, and instructors see their assigned work. Teaching-enabled accounts count towards the ten included teaching members; office-only accounts do not.

Add an enquiry with only the contact and tuition details the school needs. Review its history, choose an instructor after checking availability, and convert an accepted enquiry from its record. The import preview helps you review CSV or XLSX columns, mappings and possible matches. To write enquiries, use Enquiries → CSV import, with at most 250 rows at a time. This imports enquiries; it does not import pupils or their lesson, balance and payment history. Keep the original records for comparison.

Open Diary, choose a time and select the pupil and instructor. DriveBest checks both people for overlapping bookings before saving, so a rejected clash does not create a partial lesson. The school view shows the whole team, while an instructor receives only their assigned lessons. Open a future lesson to change its permitted fields and save. Completed lessons remain part of the history. When completing a lesson, the instructor records its duration, notes, next action and relevant payment effect.

The school owner manages the licence. Choose £39 per month or £399 per year; both include the same School features and ten active teaching members. Your 14-day trial needs no card. Dashboard features stop at the end of the trial unless you have set up a paid licence. You can add your card during the trial by choosing a monthly or annual plan in More → Settings → Billing & school licence and completing the secure Stripe checkout. Your remaining trial is preserved: the first payment is due when the original 14-day trial ends. If you activate a licence after the trial has ended, payment is due at checkout. If you add your card and change your mind during the trial, open More → Settings → Billing & school licence → Manage billing, then choose Cancel subscription in the Stripe portal before the first payment date shown there. This stops the first charge. The same route stops later renewals. There is no payment to cancel if you have not set up a paid licence. Deleting an account or removing instructors does not cancel billing. If you cannot open the portal, contact support@drivebest.app from the owner account. Ordinary cancellation preserves access until the verified paid-period end. Account deletion does not cancel Stripe billing. If paid access is missing, refresh licence status and contact support with the receipt reference before buying again.

An authorised manager can use Data & retention to set review periods, record legal holds and generate a school JSON export. Review dates prompt a decision; they do not silently erase records. A legal hold blocks disposal until an authorised manager releases it. The export contains supported operational records and file information, with uploaded file bytes downloaded separately. Download links check current membership. Store exported personal data securely, restrict access and remove working copies when their purpose is complete.

Record the page, exact error and action that led to it. Check whether a success message appeared or the record is already present before submitting again. An empty list may reflect filters, dates or the current account rather than lost data. Correct the named input or connection problem and retry once. A payment provider can complete an action before the workspace refreshes, so check its status before paying again. If the problem repeats, send support the steps needed to reproduce it without pupil records, passwords or card details.