← All help guidesI cannot see my school or pupils
Check the sign-in email and workspace. Staff must accept the school's invitation; instructors only see assigned pupils and lessons. Ask the owner to check membership and assignments. Do not create another school to recover an existing one.
A button will not save
Read the error beside the form. Fill required fields, check dates and numbers, then try again with a working internet connection. Wait for confirmation. If the result is uncertain, check the list for the saved record before repeating the action.
For support reports, use at least 20 characters. A short message is rejected with guidance above Send feedback.
A lesson booking is rejected
Check pupil and instructor availability, the selected date, time and duration. A clash must be resolved by choosing a free time or correcting the original booking. Do not create another record to bypass it.
Payment or subscription status has not updated
Check the underlying provider confirmation and the existing records before paying again. The owner can use Manage billing for the school subscription or Refresh Stripe status for the pupil-payment connection. These are different accounts and processes.
The page is stuck or information looks old
Keep any unsaved text safe, then refresh once. Confirm the school and date filters after reloading. The current web app cannot save lessons while offline. If the problem continues, use Contact support with the page, action and exact error, without pupil or card details.
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