← All help guidesSend a staff support report
1.
In School view, open Contact support from the account menu. In Instructor view, open More → Contact support.
2.
Describe what you were doing, what happened and what you expected. Include the page or button name and whether you use a phone or computer.
3.
Enter at least 20 characters, up to 2,000. A short message such as “Test” will show how many more characters are needed.
4.
Choose Send feedback and wait for the sent confirmation. If an error appears, keep your text and retry after checking your connection.
Your signed-in staff account and school are attached securely. Do not include pupil names, health information, passwords or card details. Use the top-left back arrow to return to the workspace.
Reply times and urgent access problems
DriveBest aims to reply within two UK working days, Monday–Friday excluding bank holidays. Use the website contact form for an urgent access or security issue; immediate responses are not guaranteed. If you cannot sign in, use that contact form and give your own account email plus a brief description. Do not send your password.
Pupils: contact your school first
For lesson times, cancellations, tuition payments or progress, use your school's contact details in your pupil view. DriveBest technical support does not run the school's diary or decide its payment policy.
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