← All help guidesThe web app needs a connection to save
The current School and Instructor web apps do not offer offline lesson saving. A Home Screen shortcut does not change this. Do not rely on an open diary or an old page as confirmation that a new booking or note has reached the school.
If a save fails
1.
Keep the form open and read the error. Do not close the tab or clear browser data while work is unsaved.
2.
Reconnect to the internet. If needed, keep a brief draft in your school's approved secure notes process; avoid unnecessary personal information.
3.
Check whether the pupil, lesson or payment was already saved before repeating the action.
4.
Retry the save if it has not completed, then wait for the confirmation.
5.
Reopen the record and verify the result before leaving the page.
Uncertain payment result
Do not charge again merely because the return page did not load. Ask the school owner to check Stripe and the school payment record first. Repeated payments can create a real duplicate charge.
Installing or refreshing
Open Add DriveBest to home screen in the School account menu, Instructor More or pupil Wallet for instructions for your device. The saved app uses the DriveBest logo and opens your usual sign-in and authorised view.
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iPhone or iPad: open the app in Safari, choose Share, then Add to Home Screen. Choose Open as Web App if offered, then Add.
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Android Chrome: open the browser menu and choose Install app or Add to Home screen, then confirm. You can also use the Install button on the instructions page when the browser offers it.
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Computer: Chrome or Edge may offer an install icon in the address bar or an install option in the browser menu.
There is no App Store download for this release. Saving the web app does not create an account or make saving work offline. If an older help page mentions native-app background sync, those instructions do not apply to this web release.
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