← All help guidesBefore taking payment
The school needs a paid licence and a connected Stripe account that can accept charges. The owner sets this up under Settings → Pupil card payments. Card payment controls are unavailable when the school is not eligible.
Take the payment
1.
Open Payments → Record payment to open the payment form.
2.
Choose the pupil, enter the amount, then choose Take card payment with Stripe. Check the details before continuing to Stripe Checkout.
3.
Complete the payment on Stripe's secure page. Do not collect card details in DriveBest notes.
4.
Return to the school workspace and check for the confirmed payment record.
Opening Checkout or reaching a return page is not proof of payment. The payment must be confirmed by Stripe before it is treated as received.
Cancelled, failed or uncertain payment
If the payer cancels or Stripe declines payment, check the payment record before trying again. If the bank shows a payment but DriveBest does not yet show it, wait briefly and refresh, then ask the owner to check Stripe. Do not add a manual receipt for the same card payment while confirmation is still uncertain.
Refunds and receipts
The school owner manages payment-provider actions in its Stripe account. Check the school's records after any provider-side change rather than assuming every adjustment appears immediately in the CRM. Ask the school for a receipt if needed.
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