← All help guidesTrial and prices
New schools have a 14-day trial without entering card details. Without a completed subscription checkout, dashboard features lock when the trial ends and no payment is taken. If you enter your card details and complete checkout during the trial, your first payment is due at the original trial end; adding a card does not shorten or restart the trial. Choose £39 per month or £399 per year to continue. Both cover up to ten active teaching members; the annual price saves £69 compared with twelve monthly payments.
Start a paid licence — owner only
1.
Open More → Settings → Billing & school licence, or follow the licence screen shown when your trial ends.
2.
Choose the monthly or annual plan. Check the amount and billing period.
3.
Read and accept the DriveBest School terms and processing agreement if starting your first checkout.
4.
Choose Start monthly licence or Start annual licence, then complete Stripe Checkout.
5.
Return to DriveBest and refresh the licence status if needed. Check the first payment date shown. If your trial has already ended, checkout charges immediately.
Starting Checkout is not a successful purchase. If you cancel or payment fails, check the licence screen before retrying.
Renewal, cancellation and failed payment
To change your mind during the trial after adding a card, open More → Settings → Billing & school licence → Manage billing, choose Cancel subscription in Stripe's billing portal and confirm before the first payment date. No subscription payment is taken if cancellation takes effect before that date. The same portal lets the owner review invoices, update payment details and cancel later renewals. Check the stated Renews or Access ends date and the cancellation confirmation. Cancelling renewal normally leaves access until the paid period ends.
If a renewal fails, the owner should update the payment method and resolve the outstanding payment in billing. Other staff cannot restore access by changing role or signing up again.
When access ends
Normal CRM use is restricted. An owner whose trial has ended can choose View school records on the licence screen to review existing records without editing them. Other staff should contact the owner to restore access.
The licence screen offers Export school records for authorised owners and administrators. The School terms provide 30 days from final access end to export records and download private files separately. See export help. The first annual purchase has a separate guarantee with eligibility and deduction rules. Read the cancellation and refund policy before relying on it. Do not assume that annual offer applies to monthly payments. ← All help guides