← All help guidesVehicle records — School view
Open Fleet to add or update a vehicle. Check registration, make, model, transmission, current mileage, assigned instructor and status. Enter MOT, insurance and service dates in YYYY-MM-DD format. Review the saved record after each change.
A compliance update creates a history entry. Recording a due date does not renew cover, book a service or verify a vehicle's legal status; the school must arrange those actions.
Report a case
1.
Open Cases → Report case in School view, or More → Incidents & complaints → Report a case in Instructor view.
2.
Enter a clear title, what happened and the date. Choose incident or complaint, and related records where shown.
3.
Save or Submit securely and check the case appears in your authorised list.
4.
School managers add timeline notes, update status and record the resolution as the case progresses.
Only include relevant information. Instructors see the cases their access permits, not every restricted school case. Use the appropriate urgent or emergency process when needed; a saved case is an administrative record.
Upload supporting files — School view
Open Documents → Upload document. Enter a name, choose the category and related vehicle or case where appropriate, select the file and add an expiry date if applicable. Choose Upload securely and check the record. Files are private and access is checked when opened.
Missing or expired document
Check the related record and permissions first. Upload the correct replacement and keep the school record clear about which cover or evidence applies. A document entry alone does not prove a file is available: test its download.
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